GO WITH THE FLOW

Hola beauties,

As someone who likes stability, I’ve struggled in the past with staying calm when plans go wrong. When this weekend’s flight mix-up meant staying in Tulum for an extra six days and having to find last minute accommodations in a foreign country I managed to avoid freaking out and go with the flow despite having to rearrange my entire week.

I made a conscious choice while standing at the airline check-in desk with all of my luggage that there was no benefit to getting upset that things weren’t going as planned and for some higher reason we were meant to stay another week. I had to remind myself that all of the additional unforeseen costs, having to go back to the car rental company and finding somewhere to stay last minute would all sort it’s self out.

I even managed to stay calm when later the evening around 10pm our AirBNB host wasn’t responding with check-in details as we drove around aimlessly because as long as we were together and safe everything is fine and getting super stressed out wouldn’t help at all - This was a major personal victory for me. I wish I could say I the same victory while on the phone with our travel provider + airline the next day. I totally lost my cool when getting absolutely no help and the worst customer service ever.

For some reason, bad customer service is still a hot button for me and sets me into a fit of rage especially when I know that the mix-up wasn’t our fault. Although, nobody’s perfect right? Next time I need to shift my mind from a sense of entitlement to radical humility and be kind to the customer service rep who’s just doing a terrible job because they’re just doing the best they can in that moment.